How do I find my reference number?
Your number is between 5 and 24 characters long. It depends on what number you received,
You’ll find it on your item’s label or your Post Office® receipt.
It may be called a barcode or a reference.
If you’re using a Customer Collection, your despatch book or manifest should list the reference numbers of items collected.
What can I do if I’ve lost my reference number?
If you’re the recipient:
- Contact the sender and ask them to give you the number
- If you ordered an item online, check your order confirmation or invoice. It might contain your reference number.
If you’re the sender:
- Try contacting the recipient. They’ll be able to tell you if they’ve received the item.
We’re sorry, but if you sent your item at a Post Office® and you’ve lost the receipt or the tear-off section from the label, we won’t be able to tell you the reference number.
Please note: we can’t use any other information like a name or address to track items. Unfortunately, without a reference number, you won’t be able to track your item.