WD Special Delivery Guaranteed®
Securely delivered, on time - your item in safe hands

When you’re sending something important or valuable, you need to know it’s secure at every stage of the delivery. With our Special Delivery Guaranteed services your item will arrive safely, and on time, or we’ll give you your money back.

Choose our guaranteed service when you need:

  •  to track important documents online and get signed proof of delivery
  •  compensation cover for sending jewellery, cash or other valuables
  •  Saturday and Sunday Air-Freight deliveryExpress (for an additional fee) to get our staff member to travel with your parcel in Hand-Carry or by the next available flight’s it all depends on your budget .
  •  consequential loss cover (available for an additional fee) for example, tax returns or documents that if late, could result in penalties
  •  Your booking and payments most be ready before you make any services request

I need help with my reference number

Why isn’t my reference number recognized by Track your item?

There could be a number of reasons for this. Please check:
  •  The number entered is correct.
  •  If you're the recipient, check the sender has given you the right reference number.
  •  The reference number is for an item sent with Royal Mail, using a service that offers tracking.
  •  If the item has been sent. The sender might have created a tracking number, but not yet submitted theitem into our network. Please try again later.

How do I find my reference number?

Your number is between 5 and 24 characters long. It depends on what number you received,

You’ll find it on your item’s label or your Post Office® receipt.

It may be called a barcode or a reference.

If you’re using a Customer Collection, your despatch book or manifest should list the reference numbers of items collected.

What can I do if I’ve lost my reference number?

If you’re the recipient:
  •  Contact the sender and ask them to give you the number
  •  If you ordered an item online, check your order confirmation or invoice. It might contain your reference number.

If you’re the sender:

  •  Try contacting the recipient. They’ll be able to tell you if they’ve received the item.

We’re sorry, but if you sent your item at a Post Office® and you’ve lost the receipt or the tear-off section from the label, we won’t be able to tell you the reference number.

Please note: we can’t use any other information like a name or address to track items. Unfortunately, without a reference number, you won’t be able to track your item.

Always be patients with our customer support team for instructions
Tracking instructions after order confirmation